Lonestar Finance Group ("we," "us," or "our") offers SMS text messaging services to provide updates, notifications, and communications related to your finance application and our services (the "SMS Program").
By opting in to receive SMS messages from us, you agree to these SMS Terms of Service and our Privacy Policy.
By providing your mobile phone number and opting in to our SMS Program, you expressly consent to receive text messages from Lonestar Finance Group at the number provided. This consent includes:
Consent is not a condition of purchase. You can still use our services if you choose not to receive SMS messages.
These messages provide information directly related to your finance application or account:
If you opt in, you may receive promotional messages about:
You can opt out of marketing messages at any time while continuing to receive transactional messages.
Message frequency varies based on your application status and account activity:
You may receive more frequent messages during critical application stages or if urgent action is required.
Message and data rates may apply. Standard text messaging charges from your mobile carrier will apply to all messages sent and received. We do not charge for SMS messages, but your carrier may.
The number of messages you receive will vary based on your account activity. Check with your mobile carrier for details on your messaging plan and associated charges.
Our SMS Program is supported by all major U.S. mobile carriers, including but not limited to:
Carriers are not liable for delayed or undelivered messages. Service availability may vary by carrier.
You can stop receiving SMS messages from us at any time by using any of the following methods:
Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us. You will receive a confirmation message that you have been unsubscribed.
Email us at [email protected] or call (254) 870-5500 and request to be removed from SMS communications.
Once you opt out, you will no longer receive SMS messages from us, except for:
Important: Opting out may affect your ability to receive time-sensitive application updates. We recommend maintaining email communication if you opt out of SMS.
For help with SMS messages, you can:
Our customer support team is available Monday-Friday, 9:00 AM - 6:00 PM CST.
We respect your privacy and protect your personal information. When you opt in to SMS:
For complete details on how we handle your information, please review our Privacy Policy.
By participating in our SMS Program, you agree to:
Important: If you change your phone number, you must notify us immediately to update your contact information and prevent unauthorized access to your account information.
While we strive to deliver all messages promptly, we cannot guarantee:
We are not responsible for delays or failures in message delivery due to carrier issues, network problems, or device limitations.
Some messages may be sent automatically based on triggers such as:
You may interact with automated messages by responding with keywords like STOP, HELP, or other prompted responses.
You must be at least 18 years old to participate in our SMS Program. By opting in, you confirm that you meet this age requirement.
We reserve the right to modify or discontinue our SMS Program at any time, with or without notice. Changes may include:
Material changes to these terms will be communicated via SMS or email. Your continued participation after changes are posted constitutes acceptance of the modified terms.
The SMS Program is provided "as is" without warranties of any kind. We do not guarantee:
Lonestar Finance Group shall not be liable for any damages arising from:
You assume all risks associated with receiving SMS messages.
These SMS Terms of Service are governed by the laws of the State of Texas and the Telephone Consumer Protection Act (TCPA) and related federal regulations.
These SMS Terms are part of and incorporated into our Terms & Conditions. In the event of a conflict, these SMS-specific terms shall prevail for matters related to text messaging.
For questions, support, or to opt out of SMS communications:
Lonestar Finance Group
SMS Support
Email: [email protected]
Phone: (254) 870-5500
Text: Reply HELP or STOP to any message
Text STOP to any message
Text HELP or call (254) 870-5500
2-8 messages/week during application
Standard message & data rates may apply